sup. Support
Getting started
sup. is invite-only during early access. You need an
invite code from an existing user (or from us) to create an account. Codes
look like claw-shell-sage-4c723a — four parts separated by
dashes.
Frequently asked
I forgot my password. Can you reset it?
No. sup. collects no email or phone number, so there is no password recovery. If you lose your password, the account cannot be recovered. You can delete the account and re-register with a fresh invite if you want to start over — but contacts and history are gone. Please store your password somewhere safe (a password manager is a good home).
Someone didn't get my sup
Sups are delivered as push notifications when your contact's device can receive them. Check that: (1) notifications are enabled for sup. in iOS Settings, (2) your contact still has the app installed and logged in. If a sup isn't delivered within 7 days it expires.
Location questions
Location is optional and per-sup: the app only uses your location at the moment you choose to send a sup with location. Push alerts never include coordinates — recipients see a "with location" note and open the app to view details.
How do invites work?
Each user gets a limited number of invites (the app shows your remaining count in Settings). Codes are single-use. If a code was already used it will be rejected at registration — ask the sender for a fresh one.
Deleting my account
Settings → Delete account. This is immediate and permanent; your username and data are removed.
Contact us
Everything else: email [email protected]. We're a small operation; replies may take a couple of days.
Bugs & security
Security issues: security.txt describes how to report them responsibly.